Last updated July 2026 · Download PDF
Summary
Senior IT Engineer with 9+ years of experience in high-growth environments. Deep expertise in macOS endpoint management, Google Workspace administration, identity & access management, and enterprise AI platform administration (Claude, ChatGPT, Gemini). Proven track record automating onboarding/offboarding, scaling IT operations, and building systems that prevent issues at the root.
Skills
| Category | Technologies |
|---|---|
| Endpoint & MDM | macOS, Windows 10/11, ChromeOS, iOS, Android, Linux — Iru/Kandji, Intune, Landscape |
| Identity & Access | Okta (Certified Pro & Admin), SSO, MFA, SCIM, RBAC, Zero-Trust |
| Scripting & IaC | Bash, Terraform, Ansible — lifecycle automation, onboarding/offboarding scripts |
| Cloud | AWS (Cloud Practitioner) · Azure (Fundamentals) · GCP (Cloud Digital Leader) |
| Productivity Suites | Google Workspace Admin · Microsoft 365 · Slack (workspace admin) |
| AI Platforms | Claude (Admin, MCP configuration — local & remote), Claude Code, ChatGPT Enterprise, Google Gemini, Replit, OpenCode (agentic coding — custom agents & skills) |
| Networking / Security | Tailscale, NGINX/Traefik, CrowdStrike EDR, Keeper, LastPass |
Experience
RapidSOS
September 2021 – Present · New York, NY (Remote)
IT Technician → IT Engineer II → Senior IT Engineer
Senior IT Engineer
January 2025 – Present
- Designed and executed zero-downtime migration from Microsoft 365 to Google Workspace, consolidating multiple tenants, reducing costs, and streamlining company-wide adoption
- Lead administrator for enterprise AI platforms (Claude, ChatGPT, Google Gemini, Replit): manage provisioning, access, and security configuration; configured local and remote MCP servers to extend Claude into internal tools and workflows
- Scaled identity and access operations using Okta: automated onboarding, offboarding, and role-based permissions via SSO, SCIM provisioning, and lifecycle workflows — reducing manual effort and security risk
- Deploy and manage AWS and Okta configurations as infrastructure-as-code with Terraform, enabling versioned, repeatable changes
- Own IT budget planning and vendor management across 50+ SaaS vendors, leading contract negotiations and renewals to control costs
- Managed MDM environments (Iru/Kandji, Intune) and CrowdStrike EDR: device enrollment, configuration profiles, policy enforcement, threat monitoring, and compliance across all endpoints
- Primary systems administrator for 50+ SaaS applications and 300+ employees across macOS, ChromeOS, iOS, Android, and Linux
- Build internal automation tools and workflows on Replit to streamline IT operations and reduce manual overhead
IT Engineer II
January 2022 – January 2025
- Authored and maintained internal documentation including runbooks, how-to guides, and knowledge base articles to enable user self-service and standardize IT support processes
- Identified recurring support patterns and drove systemic improvements: automated user management scripts in Bash, reducing ticket volume and resolution time for routine lifecycle tasks
- Administered Slack workspace including channel management, permissions, integrations, and troubleshooting for 300+ users
IT Technician
September 2021 – January 2022 · Hybrid
- Delivered Tier 1–3 technical support for 200+ users across hardware, software, and account issues, prioritizing first-contact resolution
- Optimized ticket queue management using Zendesk and Jira Service Desk, reducing mean response and resolution times
- Acted as technical liaison with vendors to escalate complex product issues, negotiate improved SLAs, and manage long-term contracts
Genius (Senior Tech Support) — Apple
May 2018 – September 2021 · New York, NY
- Delivered expert technical support for macOS, iOS, iPadOS, and watchOS across hardware diagnostics, software troubleshooting, and repair triage — achieving 90+ NPS with 95% same-unit repair rate
- Supported 3–4 customer sessions per hour, consistently diagnosing root causes and recommending the right resolution path
- Mentored team members on Apple hardware and software, improving team-wide mean time to resolution and customer satisfaction
Geek Squad
August 2016 – May 2018 · New York, NY
Consultation Agent → Advanced Repair Agent
- Diagnosed and resolved hardware and software issues for store and customer devices, maintaining a 95%+ repair rate and consistently performing root cause analysis
- Advised customers on technology solutions and services as technical SME, contributing to in-store sales and service quality
Education & Certifications
B.S. Computer Information Systems — CUNY Lehman College, Class of 2017
- CompTIA: A+ · Network+ · Security+ · CySA+
- Cloud: AWS Cloud Practitioner · Microsoft Azure Fundamentals · Google Cloud Digital Leader
- Okta: Certified Professional · Certified Administrator